Accident Assistance
YOUR CAR.YOUR CHOICE.
Had an accident? Know your legal rights
After an accident, you might feel pressured to use your insurance company’s recommended repairer, but did you know that it’s your legal right to choose where your vehicle is repaired?
Call Warley Car Clinic FIRST, we will take care of everything, and get you back on the road as soon as possible!
Your Right to Choose Your Repairer.
If you are ever unfortunate enough to be involved in a road traffic accident, you have the legal right to choose who repairs your vehicle. Give Warley Car Clinic in Oldbury a call and take advantage of our complimentary accident assistance service.
Whether the accident is a non-fault (third party liable) or liability is deemed to be your fault, we are here to help you regardless of the situation. If you contact your insurance company in the first instance, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.
Your insurers 'recommended repairer' may also not have official manufacturer approval status, hold a BS10125 approval for vehicle body repair, or use genuine parts like we do here at Warley Car Clinic in Oldbury, West Midlands, ensuring that all repairs are carried out following strict guidelines, using the right tools and techniques.
Non-Fault Accident Assistance Support
Just one phone call to Warley Car Clinic after an accident and you will gain access to a range of benefits designed to ease your worries. We will recover your vehicle if undrivable, provide you with a replacement vehicle if you were not at fault, so you are kept mobile, and have our expert technicians repair your vehicle back to its original standard at our bodyshop facility in Oldbury.
Accidents can be very stressful. We provide a complete hassle-free experience and take all the stress and worry out of your hands. We will communicate directly with your insurance and third parties on your behalf and provide you with regular updates throughout the repair process.
We will handle all your uninsured losses, and should you be unfortunate enough to sustain any injury, we can assist with any personal injury claims. Our dedicated team is committed to providing a smooth, stress-free experience from start to finish, so you can get back on the road with confidence.
EXCESS Contribution
At fault? Worried about your Excess Payment?
We understand that accidents can happen by chance and there may well be a scenario where you are deemed to be the party at fault by insurers. In this event, remember you still have the legal right to choose who repairs your vehicle!
In most fault cases you will be facing an Excess payment towards the repair cost, which can even sometimes be increased should you wish to choose your own repairer.
At Warley Car Clinic we are prepared to waive the increased element of the Excess should this apply to you when choosing us to repair your vehicle, and in some instances, we can even waive the whole excess. (Subject to criteria).
As ultimately you as the customer should not be forced to have your repairs undertaken at a repair centre chosen for you, as the policy holder, it is your decision!
Customer Mobility
Our Hassle-Free Accident Assistance Services Includes:
Vehicle Recovery
If you require recovery of your undrivable vehicle after an accident, give Warley Car Clinic a call and one of our experts will be at hand to ensure your vehicle is safely transported to our state-of-the-art repair facility in Oldbury, West Midlands and arrange for your car to be repaired by our skilled technicians.
Replacement Vehicles
If you were not at fault, we will arrange for a LIKE FOR LIKE vehicle as per your legal rights. If you were at fault, panic not! We have an extensive fleet of courtesy vehicles available, which may not be a like for like vehicle, but will be no older than three years old (in most instances 12 months)
Chauffeur Collection Service
We can also offer a free collection and delivery chauffeur service within a certain radius, at a convenient time and location for you. Leaving you with no disruption and keeping you mobile throughout the repair. For further details contact your designated account manager.